Physical Activity and Energy Pathways Coursework

Physical Activity and Energy Pathways - Coursework Example When I make healthy everyday exercise choices, I tend to make better food choices. Fruits and vegetables replace candy bars and chips in my diet when I am making better food choices. In my mind, I feel exercise should not be sabotaged by poor food choices. This affects my social activities as well. Instead of going to the movie with friends and family, I chose to do more physical activities. For example, I will go bowling or skating. I like to be more active. This is all due to my effort to walk a couple of miles a day. The three fitness activities in which I have been involved and in which I will describe Energy Pathways will be running, swimming, and tennis. The three Energy Pathways are ATP-CP, LA, and O2. ATP-CP can be defined as Adenosine Triphosphate which is a chemical compound formed with the energy released from food and stored in all cells, particularly muscles. The energy released by the breakdown of this compound can make the cells perform work. The breakdown of ATP produces energy and ADP. CP or Creatine Phosphate is a compound stored in the muscle, which when broken down aids in the manufacture of ATP. The combination of ADP and CP results in ATP. LA or Lactic Acid is a fatiguing metabolite of the lactic acid system caused by the incomplete breakdown of glucose. O2 is when in aerobic running ATP is produced from food mainly fat and sugar. This system produces ATP in abundance and is the prime energy source during endurance activities. When endurance running the Energy Pathways used are 10% ATP-CP and LA, which occurs in the first 1-45 seconds. The LA-O2 Energy Pathways are used 20% in the 45-120 seconds. The O2 is used 70% for the rest of the activity. During swimming the Energy Pathways used are 10% ATP-CP and LA, which occurs in the first 1-45 seconds. The LA-O2 Energy Pathways are used 20% in the 45-120 seconds.

Analyzing Competition Essay Example for Free

Analyzing Competition Essay As 2001 comes to a close, Sa Sa contemplates what else can be done to improve profitability and keep on growing. 1. What were the reasons for Sa Sa’s early success? SA SA was creating value for its customers by providing them with quality products at a fair price. Sa Sa was first of its kind to pioneer the concept of discount store for the cosmetics (create and control). It . did is fast in the initial stages of the business (compete) by making the stores bigger and better from 40 sqft in 1978 to 750 sqft in 1985 to 10 stores in mid 1990s. Sa Sa was able to provide value to its customer by keeping the purchase prices low by using â€Å"parallel importation† and passed saving to the customers. One of the other important factor was Sa Sa listened to its customer demand (which products to stock). Sa Sa allowed the customer to touch and feel the cosmetics products that drove the demand. We also see Sa Sa’s strategy to deter the new entrants by holding onto old location. They controlled the inventory depending on the sales rate and the shelf life of the products. Sa Sa uniquely combined the combined the cosmetics product knowledge to advice the customer and provided the products at lower cost in comfortable environment, thus creating value for the customer for the first time that no one has done before. This is Resource Based View, outcome of which gave Sa Sa a competitive advantage. Sa Sa developed the Core competency: Rare: Sa Sa’s core compentancy was rare until it disclosed it in IPO Valuable –yes customers found it valuable and made Sa Sa an household name. The sales people were one of the best trained in the industry but were poached by the competition. In early days the Sa Sa operated as a family-run culture, help retain them but afte the IPO, when Sa Sa changed strategy to be creating value for the Shareholders hard to imitate: it was not hard to imitate as evidenced by the whole slew of competitier copied once known. non-substitutable-yes, there were various product segments/tiers; Sa Sa focused top brand names Core Products Business Units End products Porters 5 forces: Industry Rivalry: Concentration: Diversity of the Competitors Product Differentiation Excess Capacity Exit Barriers Cost Conditions Supplier Power Threat Of Entry Buyer Power Threat of substitute What changes have occurred in the stores since Sa Sa’s early success? (Not including the strategic issues outlined in Figure A. ) Sa Sa was able to offer the cosmetics at a cheaper prices than competitors combined with the sales team able to help the customers with personal needs and using customer insights to buy/stock the inventories, Sa Sa had built unique value for the customers. Since the IPO, many new competitors (bonjour and rainbow) have entered the market. They are able to copy the core competency that was first developed by Sa Sa. Additionally very well known drugstores (Watson’s and Manning’s), have started offering the cosmetics! Both have used the existing infrastructure and corporate capital resource to position themselves as significant players with 13% annual growth rate. Many departmental stores have tried to differentiate themselves by providing all products from a brand and by offering free beauty advice in the stores. Some have tried to target the Who are Sa Sa’s key competitors? What implications does your assessment have for the decisions that Simon Kwok is facing about the future of Sa Sa? What were the key success factors behind Sa Sa’s story? What do you see as the major challenges and structural threats faced by Sa Sa? Market research. Review the market research data contained in the case. What are the key insights that you can learn from the findings? Assess the strategic initiatives that Sa Sa undertook recently. What are the positives negatives. How is Sa Sa perceived by consumers? What should Sa Sa do next? Whom to target? How should the company position itself against the likes of Bonjour? Other strategic moves?

Essay --

When a baby is first born, it is often regarded as a pure spirit. It is a brand new life and cannot take corruption. As time goes on, the baby grows and matures into a child. As the baby matures, it forms an understanding of the world and develops its own personality. The baby grows into a child and inevitably let’s goes of its innocence that it once had. Just like a baby, the island in the Lord of the Flies changes throughout the book as well. It starts off as a beautiful untouched place and slowly transforms into an evil. In the Lord of the Flies, by William Golding there are many religious allegories present. The most prevalent biblical allegory is the basic setting of the book which takes place on an isolated island. The tropical setting of the island, where a group of boys land after their plane crashes can easily be compared to the illustrious Garden of Eden. The setting, the absence of an adult figure, and the gradual degradation of the characters serve as evidence to why the island is actually a biblical metaphor to the Garden of Eden and a growing baby. The physical feature...

Project at Jamkash Vehicleades

A PROJECT REPORT ON â€Å"ORGANIZATIONAL CLIMATE STUDY & BUSINESS PROCESS† AT â€Å"JAMKASH VEHICLEADES Pvt. Ltd. † (KASHMIR) (Authorized Dealership of MARUTI SUZUKI) BY TANWEER AHMAD UNDER THE GUIDENCE OF PROF. SANDEEP LONDHE SUBMITTED TO â€Å"UNIVERSITY OF PUNE† In the partial fulfilment of the requirement for the award of the degree of Master of Business Administration (MBA) Through ASM’s Institute of Business Management and Research (I. B. M. R) Chinchwad, Pune 411019 Jamkash Vehicleades (Kashmir) Pvt. Ltd. (Authorised Dealers of MSIL)Hyderpora, By-pass Crossing, Srinagar, Kashmir- 190014 Ph. : 0194-2432680, 2435576 Fax: 0194-2435575 No. :Date: ___/___/______ TO WHOMSOEVER IT MAY CONCERN This is to certify that Mr. Tanweer Ahmad, student of Master of Business Administration (M. B. A) at Institute of Business Management and Research (I. B. M. R) Pune, Maharashtra, has completed his Summer Internship Project at our company from 10th of May 2012 to 19th of June 2012 i. e. 50 working days. During this period, he worked in various departments of the company.He studied the Organizational Climate & Business Process of Jamkash Vehicleades and also gave some recommendations for the improvement. He has an excellent command over the work and was found to be a dedicated, sincere and hardworking trainee during his training period with the company. We wish him all success in his future endeavours. Jamkash Vehicleades (Kashmir) Pvt. Ltd. [Mr. Irfan Ahmad Narworoo] CEO ACKNOWLEDGEMENT All Thanks to Almighty Allah who gave me intellect to study & prepare this Project Report.I express my sincere gratitude to Mr. Irfan Ahmad Narwaroo, Chief Executive Officer of Jamkash Vehicleades (Kashmir) Pvt. Ltd. for giving me the opportunity to do this study and undergo the process of learning. I thank him for all the trust and faith he posed in me and I only hope that I have been able to live up to his expectations. I would like to express my sincere gratitu de to Prof. Sandeep Londhe, my faculty guide who supported and guided me at each step to study and prepare this report. I would also like to thank Mr.Owais Ahmad Rather, my company guide, who guided and supported me in framing the questionnaire and interpretation of data& provided me with a clearer perspective of the Organizational Climate and Business Process of Jamkash Vehicleades by showing me practically and letting me interact with each and every department’s employees. My sincere thanks to Mr. Irfan Ahmad Parray (Sr. Marketing Manager) & Mr. Mushtaq Ahmad Wani (Institutional Sales Manager) who also co-operated & helped me in this project. Mr. Farhan Ahmad Najjar, Mr. Sajjad Ahmad _Deputy Managers in Corporate Sales & Mr.Aijaz Ahmad _Team Leader, also deserve unlimited thanks in whose presence I learnt a lot about marketing & selling the cars to the corporates during my field visits. I have no words to express my thanks to my sisters Nusrat Ahad and Nazima Ahad, who had been the source of inspiration, in decision making and in solving the complexities, which helped me to escalate and explore the ideas. My head bows with regards in front of my beloved Mother Miss. Rafiqa Banoo, whose blessings, financial and moral support helped me to complete this study.Last but not least I am thankful to all those who directly or indirectly supported me during this project. Tanweer Ahmad EXECUTIVE SUMMARY Project Title : Organizational Climate Study & Business Process Industry : MARUTI SUZUKI INDIA LIMITED Company : Jamkash Vehicleades (Kashmir) Private Limited. Chief Executive Officer : Mr. Irfan Ahmad Narwaroo Company Guide : Mr. Owais Ahmad Rather Faculty Guide : Prof. Sandeep Londhe Students Name : Tanweer AhmadObjectives: Under the guidance of my Company Guide: Mr. Owais Ahmad Rather following sub-projects were executed for the project. 1. Preparing a questionnaire tailored to the meet the needs of the organization and conducting the questionnaire on all staf f of Jamkash Vehicleades. 2. To understand the working environment of Jamkash Vehicleades 3. To understand the team/group dynamics of Jamkash Vehicleades: team formation, functions, coordination, and culture etc. 4. To study the existing HR manual / practices and suggest or recommend changes.Scope of the Study: The scope of the study was limited to the Head office at Hyderpora Byepass Srinagar and regional offices at Ganderbal and Kupwara. Methodology: The tools used were Questionnaire on Organization Climate Study and Business Process at Jamkash Vehicleades, semi-structured and un-structured interviews, discussion with the team members and leaders and regular observation of the work of the organization Sources of Data: Primary: Primary sources of data included interactions with CEO, Regional managers, employees, field staff and telephonic interviews with ex-employees. Secondary:Secondary sources of data were the annual reports and other publications of the organization. Insights of the organization: The organization has good collaborations with major stakeholders and has built good reputation in the sector. †¢ The organization has well defined HR policies, Norms and Rules. †¢ The organization has good systems of Finance, Reporting, Audit, Appraisal etc. †¢ The organization is expanding its operations in different corners of the valley & India. †¢ Certain activities are centralized at head office while other are being done at branches. †¢ Focus on capacity building of the staff.Their recruitment and training has special focus. Participation in decision making is encouraged. †¢ The CEO of the company is running the organization with full enthusiasm and energy. Conclusions and Recommendations: Conclusion: The data provided a description of a relatively young, well-educated and trained work force which received moderate levels of financial remuneration. The general picture emerging out of these findings indicate that overall a favour able climate exists in the organization. The organization has a pool of professionals which are working for a larger cause and meeting their professional satisfaction.However due to the rising prices there is a need to revise the financial policy relating to paradigm and accommodation on a regular basis. The organization shows great deal of transparency in decision making and shares information across levels. The management believes in having a participative approach to decision making. There is enough autonomy to perform one’s job. Also the organization offers enough scope for personal and professional growth. The leadership of the origination is approachable and is sensitive to the needs of the employees.At the same time there are roles and responsibilities to be performed and each one is held accountable for work. There is a great emphasis on capacity building and skill enhancement of the employees. As the organization is in its expansion phase, it promises its employees e nhanced roles and responsibilities. The organization needs to plan its manpower requirement in the teams so as to optimize the productivity. In case of employees having multiple reporting, job description should be decided jointly by the team leaders and made known to the employee.The organizational climate can become conducive to develop potential and competencies of the employees and provide opportunities for fulfilment. There is a need for an enhanced role of regional managers who should feel responsible for building a positive, motivating work culture which would ensure optimum utilization of the capabilities of the team members leading to self and organizational effectiveness. Recommendations: In the backdrop, certain areas were identified for improvement in the Organization and the findings were presented for the consideration of Jamkash Vehicleades for adoption.Following recommendations were made: 1. The policies of the employees regarding salary & benefit packages like T. A, D. A, Insurance and others, need to be revised and raised considering the rise in inflation rate and cost of living. 2. Work related stress was also found to be 34% in level 3 & level 4 employees. Thus there is a need to strengthen these levels in terms of recruitment, induction and job related support. 3. There should be a constant evaluation and review of various organizational events. There is a need of a monitoring system which could ensure timely completion of processes. . Higher level employees gave slightly more favourable ratings than lower level employees, thus there is a need to investigate and improve these levels. 5. As the HR department has recently been established the awareness level of HR policies among the employees is very low and even the HR Manual has been given to limited no. of persons, thus it is recommended to conduct programmes for every department separately to make them aware about the HR policies and what functions HR department performs. 6. Recruitment of sales force should be done very fairly and honestly.It needs to be improved through HR planning. Only the deserved candidates should be selected rather than on reference basis. 7. Highly qualified persons should be recruited especially M. B. A. ’s, M. Com’s, B. Com’s, and Graduates rather than 10th & 10+2, because they don’t have much exposure of the real corporate world. Also they don’t have much fluency in speaking English. 8. Grievance Addressal Cell to be started. 9. Defined Travel Policy to be implemented. 10. New joinees’ approval to be done at early basis rather than delaying for months. 11. Salary along with benefit packages as T. A, D.A and other incentives to be clubbed together & should be credited to bank account by 1st week of every month rather than delaying for long time. 12. KRA system should be conducted in a much better way to motivate the employees and reduce the Employee Turnover Ratio (ETR). 13. The compensation of em ployees needs to be raised according to profile, workload, efficiency, and work experience. 14. Rules should be made in consensus with employees’ welfare. 15. Focus on minimising the time for documentation process like RC Book, Insurance Policy, Bills and Promotional Gift vouchers and Offers etc. S. NO. CONTENTS| PAGE NO. | 1. | Introduction To The Topic| 9-11| 2. | Company Profile| 12-24| 3. | Industry Profile| 22-30| 4. | Scope Of Work| 31-32| 5. | Objective Of The Project| 33-34| 6. | Research Methodology| 35-40| 7. | Data Analysis & Interpretation| 41| 8. | Part-I (Business Process) | 42-53| 9. | Part-II (Organization Climate Study)| 54-77| 10. | Observations and Findings| 78-80| 11. | Limitations of study| 81-82| 12. | Suggestions and Recommendations| 83-85| 13. | Conclusions| 86-87| 14. | Bibliography| 88-89| 15. | Annexure| 90| TABLE/GRAPH NO. | CONTENTS| PAGE NO. | Table 1| Awards & Accolades| 16|Table 2| Annual Sales Of Jamkash For The Last Five Years| 20| Table 3| A nnual Purchase And Sales In True Value| 20| Table 4| Exchange Penetration Rate At Jamkash In TRUE VALUE| 20| CHAPTER -1 INTRODUCTION TO THE TOPIC The topic for my SIP has two two separate parts as _ â€Å"Organizational Climate Study† & â€Å"Business Process† of Jamkash Vehicleades (Kashmir) Pvt Ltd. These are introduced briefly as under: Organizational Climate Study Organisational Climate studies the employees' perceptions and perspectives of an organization. The surveys address attitudes and concerns that help the organization work with employees to instil positive changes.Organisational climate surveys increase productivity. Climate surveys give employees a voice to assist in making desired transitions as smooth as possible. It also serves as a basis for quality improvements. By identifying areas of inefficiency and acting on performance barriers identified by employees of all levels, an organization gains a fresh and different perspective. Survey analysis identifi es areas of employee satisfaction and dissatisfaction to facilitate management in the creation of greater workplace harmony and, therefore, increased productivity.Conclusions are drawn from the data, and recommendations are made to the management team. Additionally, climate surveys can set benchmarks for future surveys, which will allow more in-depth and time series analysis. Business Process Jamkash Vehicleades generates its revenue through different ways by which it has set an example of an emerging and successful business organization in the whole valley and has covered the maximum market share. With its effective implementation of innovative ideas ; promotional tools it succeeded in the establishment of new E-outlets in various districts of the valley.Nature of business: Dealership, Service Provider Processes: * Sale of New Cars (MARUTI SUZUKI Cars Only) * Buying and Selling of Pre-Owned Cars in TRUE VALUE (of any Company) * Services and Repairs Reason for selecting the topic: T here was a need to re-look the operational strategy and the internal systems to optimise the utilisation of resources particularly the human resources. It would help the organisation to harness the emerging opportunities and meet the upcoming challenges. For this purpose this study on Organisational Climate was undertaken.I selected this topic in order to learn the Marketing ; Selling process in the real corporate and gain some experience out of it so that I can get the best placement opportunities from the leading companies after seeing my experience in marketing ; sales. Apart from the sales I wanted to take a deep look into the Business Process of Jamkash Vehicleades so that it could help me in getting the better idea and insight of the business environment, how automobile companies generate their revenue. CHAPTER-2 COMPANY PROFILE JAMKASH VEHICLEADES (KASHMIR) PVT. LTD GENERAL INTRODUCTION:Jamkash Vehicleades is a unique and pioneering organisation working for near about a decad e in the valley with the maximum market share in its’ basket of achievements. It emerged to sell and serve the society with the quality products in Automobile sector initially in JAMMU ; KASHMIR. Jamkash Vehicleades is getting a number of opportunities and experiencing certain challenges in recent times. The opportunities include heavy demand for its services from other states and growing interest on the part of many locations to have E-outlets in those locations as well.To meet these demands and harness opportunities Jamkash Vehicleades moved to national and has opened new E-outlets at different locations recently. The challenges include; sustain and retain the higher position in the competitive market and create maximum employment opportunities for the local people. Another challenge is to compete with the competitors’ new product designs, quality services and promotional tools. BRIEF HISTORY * Jamkash Vehicleades, Kashmir is an authorized dealership of Maruti Suzuki India Ltd. * It Commenced business on 8th Aug 2003.Since then it has been providing best services to its customers. * In order to further reach to the rural customers of the Valley, it was the first dealership in J ; K to open E-outlets at Baramullah and Kupwara. * The Vehicleades Group is spread across 4 states (J;K, Punjab, Himachal and New Delhi) and 17 locations. * It sells more than 16,000 cars and services more than 125,000 cars annually. * Vehicleades is among the Top 5 Maruti dealers in the country. * Largest Dealer in Northern India. * It started  operations in 1987, with an employee strength of 15, which now stands at 2000 plus. The success is attributed to the loyal patronage of esteemed customers, supported by an excellent, dedicated team. Commitment towards Customer Care, time has been appreciated by MSIL, in the form of numerous awards. We say: ‘Think Maruti, Think Vehicleades' DEALERSHIPS Main Showroom * Jamkash Vehicleades, Hyderpora Byepass Srinagar, 2003 E -OUTLETS * Jamkash Vehicleades(Kmr), Baramullah (Opened on 1st Nov 2006, Average sale of 100 Vehicles, Showing tremendous growth YOY, inspite of being location susceptible to Militancy and frequent shutdowns) * Jamkash Vehicleades(Kmr), Kupwara Opened on 1st Aug 2009, Average sale of 30 Vehicles, Covering very difficult and terrorism infested areas. ) UP COMING OUTLETS * Jamkash Vehicleades(Kmr), Ganderbal * Jamkash Vehicleades(Kmr), Magam * Jamkash Vehicleades(Kmr), Bandipora CEO/MD of Jamkash Vehicleades (KMR) Pvt. Ltd. MR. IRFAN AHMAD NARWAROO * He was born in 1964, of an engineer father, and a Doctor mother. * He has done his engineering from National Institute of Technology (NIT), earlier REC. * Area of specialization was Civil engineering. Professionally, he started out as an embedded engineer, but his move into automobile industry has an interesting story behind it. It was soon after he finished his final exams in the year 1988, he along with his friends was selected for the Team Gypsy which was a rally programme of Maruti Udyog in collaboration with J;K Tourism. * At that time, there was no idea about the rallies; it was just that how to drive a car. In that rally, he achieved 3rd national rank and when he came back, Dr. Farooq Abdullah, the then Chief Minister appreciated the team and even took them along to Delhi. He made us to participate in couple of more rallies and in the same year, we again bagged 3rd National rank. † * That was the turning point of his life, when he achieved the same rank twice and at that time, he decided that he should carve his future in the automobile sector. He was given an authorization letter by Maruti Udyog to start an automobile centre. Jamkash Vehicleades, Hyderpora, Byepass, Srinagar Table 1 AWARDS ; ACCOLADES All India Dealers Conference Held At Pattaya, Thailand 2012BEST SERVICE AWARD BEST E-OUTLET IN THE COUNTRYAll India Dealers Conference Held At Macau In 2010 | | BEST CUSTOMER RETENTION| HIGHEST GROWTH ON HIGH BASE| | BEST SHOWROOM E – OUTLET (RUNNER UP)| | BEST SALES SATISFACTION FOR CITY| | BEST MARKETING INITIATIVES| All India Dealer Conference Held At Bangkok In 2009 | Fy-2008-2009 | | BEST PERFORMANCE IN SPECIAL SCHEMES BY A DEALER| | BEST EMPLOYEE RETENTION(RUNNER-UP)| | HIGHEST NO. OF M 800 SOLD| | HIGHEST GROWTH IN ALL MODEL DESPATCH| | HIGHEST GROWTH IN CLUB 500 DEALERS| All India Dealer Conference Held At Istanbul Turkey In 2008 | Fy-2007-2008 | | EXCELLENCE IN SALES(10000+ CLUB)| | EXCELLENCE IN SPARES PARTS HIGHEST MGA OFFTAKE PER VEHICLE(;8000 VEHICLES)| | EXCELLENCE IN SALES HIGHEST NO OF M800 SOLD| EXCELLENCE IN SERVICE-INNOVATIVE SERVICE   MARKETING| | EXCELLENCE IN MARKETING-MOST CONSISTENT ADVERTISING THROUGHOUT THE YEAR| All India Dealer Conference Held At Athens Greece In 2007 | Fy-2006-2007 | | BEST PERFORMANCE SPECIAL SCHEMES (RUNNER-UP)| | BEST MI PERORMANCE N2| | BEST PERFORMANCE IN RURAL MARKETING| COMPETITORS OF JAMKASH 1. Peaks Auto Pvt Ltd: MARUTI SUZUKI 7. Fairdeal Motors: TATA, Fiat 2. HIGHLAND : MARUTI SUZUKI8. K. C Motors: Chevrolet 3. K. C HYUNDAI: Hyundai 4. Ford : Ford 6. Ansari Toyota : Toyota DEPARTMENTS AT JAMKASH VEHICLEADESThere are ten departments in the organization: Admin HR SalesMarketing Service True Value Accessories Customer Care Insurance Maruti Driving School (MDS) BRIEF PERFORMANCE * Harnessed the huge potential of Kashmir market and started with an average sale of 250 vehicles and servicing load of 950. * Now selling on an average 400 vehicles and servicing load of 3800 vehicles. * Tie-ups with seven leading Insurance Companies. 1. National Insurance 2. New India Insurance 3. Bajaj Alliance 4. Royal Sundaram 5. Iffco Tokyo General Insurance . ICICI Lombard 7. Chola Mandalam * Excellent performance inspite of Kashmir problem, Terrorism and virtually a brokers Heaven. TRUE VALUE: Monthly Purchase: 30 – 40 vehicles (on average) Sale : 40 – 50 vehicles (on average) INSURANCE: INSURANCE: Month ly 2000 – 2500 cars are insured on average. PREMIUM: Rs. 1. 25 crore as total premium is paid to Insurance companies. CLAIMS: 700 claims/ month are entertained which costs Rs. 70 lacs. Cashless Facility: Under which only depreciation amount has to be paid by the customer at the time of claim. TABLE 2ANNUAL SALES OF JAMKASH FOR THE LAST FIVE YEARS YEAR| RETAILS of cars (in numbers) | April 2007 – March 2008| 3516 cars| 2008 – 2009| 3431 | 2009 – 2010| 3331| 2010 – 2011| 3979| 2011 – 2012| 3781| April – May 2012| 635| TABLE 3 ANNUAL PURCHASE AND SALES IN TRUE VALUE YEAR| PURCHASES| SALES| April 2007 – March 2008| 226| 220| 2008 – 2009| 191| 186| 2009 – 2010| 257| 242| 2010 – 2011| 303| 296| 2011 – 2012| 394| 374| April – May 2012| -| -| TABLE 4 Exchange Penetration Rate* at Jamkash in TRUE VALUE YEAR| %age| April 2007 – March 2008| 6. 02%| 2008 – 2009| 5. 99%| 009 – 2010| 10 . 92%| 2010 – 2011| 7. 04%| 2011 – 2012| 12. 25%| * Exchange Penetration: Customers sell their old cars to TRUE VALUE and buy new cars. CUSTOMER RETENTION Meaning: Customer Retention  is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a relationship. For that Jamkash Vehicleades organises different events, programs and customer meetings to build a lifelong relationship. e. g. Drawing Competition between Children of existing customers * Customers Meeting Day * Gift Ceremony * Teachers Day * Environment Day etc. How customers are retained in Jamkash Vehicleades Pvt. Ltd. * 72 Hr. ’s Post Sales Follow up * Internal Feedback Card * 15 Days Post Sales Follow up * 20 Days Home Visit * Organize Different types of Events day to day * Organize Customer Meets every month with different themes * If any complaint, resolution within 2-3 days with a proper format. * Average resolution time (ART) ;;; as less as possible * CC/1000 analysed on the monthly basisEVENTS ; PROGRAMS FOR CUSTOMER RETENTION AT JAMKASH VEHICLEADES Customers Meeting Customers Meeting Teachers Day Teachers Day Gift Ceremony Gift Ceremony Drawing Competition Drawing Competition CHAPTER-3 INDUSTRY PROFILE OVERVIEW OF AUTOMOBILE INDUSTRY Car manufacturing in India first began in late 1940s. Earlier a couple of cars made by foreign technology were manufactured in India. But now, cars made my Indian car manufacturers dominate the business. | |The future of car manufacturing in India is bright. Sensing this, foreign car manufacturers like Ford, Toyota, Hyundai, Suzuki, Honda and Skoda are spreading their base in the country. Domestic car manufacturers have also contributed to the growth of the automobile industry in India. REASONS OF GROWTH Economic liberalization, increase in per capita income, variou s tax relief policies, easy accessibility of finance, launch of new models and exciting discount offers made by dealers all together have resulted in to a stupendous growth of Indian Automobile industry. MARKET SHAREAutomobile industry of India can be broadly classified under passenger vehicles, commercial vehicles, three wheelers and two wheelers, with two wheelers having a maximum market share of more than 75%. Automobile companies of India, Korea, Europe and Japan have a significant hold on the Indian market share. Tata Motors produces maximum numbers of mid and large size commercial vehicles, holding more that 60% of the market share. Motorcycles top the charts of two wheelers with Hero Honda being the key player. Bajaj by far is the number one manufacturer of three wheelers in India.Passenger vehicle section is majorly ruled by the car manufacturers capturing over 82% of the total market share. Maruti since long has been the biggest car manufacturer and holds more that 50% of t he entire market. Global recession has impacted the Indian automobile industry also and can be seen clearly in the sales figures of the last financial year. Even then this industry has high hopes in 2009-2010; as banks have reduced loan interest rates and the major chunk of automobile customers belong to the middle income group who are becoming economically stronger with every passing day.POPULAR CAR MANUFACTURERS IN INDIA * Maruti Suzuki Ltd. : This is the first automobile company in the world to have an ISO 9000:2000 certificate. It has a joint venture with Suzuki Motor Corporation. The popular models of this group are Maruti 800, Alto, Swift, Wagon-R and Zen. * General Motors India: This global leader entered the Indian market as a joint venture with the C. K. now it is a fully owned subsidiary of the Birla Group. This group has also introduced cars like Chevrolet Optra and Chevrolet Tavera (MUV) in India. * Ford India Ltd. : It was originally an American company.It entered the I ndian market in the year 1988 and launched Ford Escort. The Ford Ikon launched in 2001 was a successful car in India. Other brands of Ford like Ford Fusion, Ford Fiesta, Ford Mondeo and Ford Endeavour also gained popularity in India. * Tata Motors Limited: It is India's largest automobile company, the largest commercial vehicle manufacturer, the second largest passenger car manufacturer in India and the fifth largest medium and heavy commercial vehicle manufacturer in the world. The popular brands of the company are Tata Indica, Tata Indigo, Tata Sumo and Tata Safari.Tata Nano: Recently Tata Motors launched India’s cheapest car Tata Nano in one lakh rupees. * Toyota Kirloskar Motor Ltd: With a joint venture with Toyota Motor Corporation Japan, the Kirloskar Group of India holds 89% equity of the company. The most popular brands of this group in India are Camry, Corolla, Prado and Innova * Fiat India Private Ltd: The Fiat India that belongs to the Fiat Auto Spa group of Italy gives world-class cars to the country. This group has entered the motor vehicle sector more than one hundred years ago and has earned fame not only in India, but also abroad.Besides ‘Uno', which is Europe's favorite car for the last two decades, the brands like Palio, Petra and Adventure have also become famous. * Hindustan Motors: This flagship company of the C. K. Birla Group was established by Mr. B. M. Birla. Some of the most popular brands of this car manufacturer are Ambassador, Contessa and Mitsubishi Lancer. Other remarkable brands of this company are Trekker, Porter and Pushpak. * Hyundai Motor India Ltd: Hyundai Motor India Limited (HMIL) is not only the second largest car manufacturer in India, but is also the fastest growing among the car manufacturers in India.The popularity of Santro, Getz, Accent, Elantra, Sonata Embera and Tuscon is proof of its success. The company is an ISO 14001. Maruti Suzuki India Limited is a publicly listed automaker in India. It is a le ading four-wheeler automobile manufacturer in South Asia. Suzuki Motor Corporation of Japan holds a majority stake in the company. It was the first company in India to mass-produce and sell more than a million cars. It is largely credited for having brought in an automobile revolution to India. It is the market leader in India and on 17 September 2007, Maruti Udyog was renamed Maruti Suzuki India Limited.PROFILE Maruti Suzuki plant in Gurgaon Maruti Suzuki is one of India's leading automobile manufacturers and the market leader in the car segment, both in terms of volume of vehicles sold and revenue earned. Until recently, 18. 28% of the company was owned by the Indian government, and 54. 2% by Suzuki of Japan. The Indian government held an initial public offering of 25% of the company in June 2003. As of May 10, 2007, Govt. of India sold its complete share to Indian financial institutions. With this, Govt. of India no longer has stake in Maruti Udyog.Maruti Udyog Limited (MUL) was established in February 1981, though the actual production commenced in 1983 with the Maruti 800, based on the Suzuki Alto kei car which at the time was the only modern car available in India, its' only competitors- the Hindustan Ambassador and Premier Padmini were both around 25 years out of date at that point. Through 2004, Maruti has produced over 5 Million vehicles. Maruti’s are sold in India and various several other countries, depending upon export orders. Cars similar to Maruti’s (but not manufactured by Maruti Udyog) are sold by Suzuki and manufactured in Pakistan and other South Asian countries.The company annually exports more than 50,000 cars and has an extremely large domestic market in India selling over 730,000 cars annually. Maruti 800, till 2004, was the India's largest selling compact car ever since it was launched in 1983. More than a million units of this car have been sold worldwide so far. Currently, Maruti Alto and Alto K10 tops the sales charts a nd Maruti Swift is the largest selling in A2 segment. Due to the large number of Maruti 800s sold in the Indian market, the term â€Å"Maruti† is commonly used to refer to this compact car model.Till recently the term â€Å"Maruti†, in popular Indian culture, was associated to the Maruti 800 model. Maruti Suzuki India Limited, a subsidiary of Suzuki Motor Corporation of Japan, has been the leader of the Indian car market for over two decades. It’s manufacturing facilities are located at two facilities Gurgaon and Manesar south of New Delhi. Maruti’s Gurgaon facility has an installed capacity of 350,000 units per annum. The Manesar facilities, launched in February 2007 comprise a vehicle assembly plant with a capacity of 100,000 units per year and a Diesel Engine plant with an annual capacity of 100,000 engines and transmissions.Manesar and Gurgaon facilities have a combined capability to produce over 700,000 units annually. More than half the cars sold in India are Maruti cars. The company is a subsidiary of Suzuki Motor Corporation, Japan, which owns 54. 2 per cent of Maruti. The rest is owned by the public and financial institutions. It is listed on the Bombay Stock Exchange and National Stock Exchange in India. During 2007-08, Maruti Suzuki sold 764,842 cars, of which 53,024 were exported. In all, over six million Maruti cars are on Indian roads since the first car was rolled out on December 14, 1983.Vision The leader in the India Automobile Industry, Creating Customer Delight and Shareholder’s Wealth; A pride of India† We must be an internationally competitive company in terms of our products and services. We must retain our leadership in India and should also aspire to be among the global players. Mission To provide a wide range of modern, high quality fuel efficient vehicles in order to meet the need of different customers, both in domestic and export markets. To provide maximum value for money to their customers through continuous improvement of products and services.Maruti has a network of 391 sales outlets across 230 cities all over India. The service network covers 1,113 towns and cities, bolstered by 2,142 authorized service outlets. The company's change in strategy and emphasis on developing effective marketing communications was their highlights. Mr. Shinzo Nakanishi MD ; CEO Mr. D. S. Brar Director Mr. R. C. Bhargava Chairman Mr. Mavinder Singh Banga Director Mr. Tsuneo Ohashi Director Mr. Keiichi Asai Director Mr. Shinzo Nakanishi MD ; CEO Mr. D. S. Brar Director Mr. R. C. Bhargava Chairman Mr. Mavinder Singh Banga Director Mr.Tsuneo Ohashi Director Mr. Keiichi Asai Director MANAGING BODY PRODUCTS Maruti Suzuki offers 16 models of cars: 1. Maruti 800 2. Omni 3. Alto 4. Wagon R 5. A Star 6. Versa 7. Ritz 8. Gypsy 9. Zen Estilo 10. Ertiga 11. Swift 12. Swift Dzire 13. Eeco 14. SX4 15. Grand Vitara 16. Kizashi Swift, Swift Dzire, A star and SX4 are manufactured in Manesar, Grand Vitara imported from Japan as a completely built unit (CBU), remaining all models are manufactured in Maruti Suzuki's Gurgaon Plant. Suzuki Motor Corporation, the parent company, is a global leader in mini and compact cars for three decades.Suzuki’s technical superiority lies in its ability to pack power and performance into a compact, lightweight engine that is clean and fuel efficient. Maruti is clearly an â€Å"employer of choice† for automotive engineers and young managers from across the country. Nearly 75,000 people are employed directly by Maruti and its partners. FACILITIES Indian Four Wheeler Industry The Four-Wheeler Industry in India has not quite matched up to the performance of its counterparts in other parts of the world. The primary reason for this has been the all-pervasive regulatory atmosphere prevailing till the opening up of the industry in the mid-1990s.The various layers of legislative Acts sheltered the industry from external competition for a long tim e. Moreover, the industry was considered low-priority as cars were thought of as unaffordable luxury†. Post Liberalization, the car market in India have been in a burgeoning stage with all types of cars flooding the market in order to meet the demands of Indian customers who are increasingly exposed to state of the world automobiles and want the best when it comes to purchasing a car. It is expected that by 2030, the Indian car market will be the 3rd largest car market across the globe.The main encouraging factors for the success story of the car market in India are the increase in the opportunity for new investments, the rise in the GDP rate, the growing per capita income, massive population, and high ownership capacity. The liberalization policies followed by the Indian government had been inviting foreign players to participate in the car market in India. The recent trend within the new generation to get work in the software based sector has led to the rise in the income le vel and change in the lifestyle significantly, which has further led to the increase in the demand for luxurious cars among them.The car Market in India is crowded with all varieties of car models like the small cars, mid-size cars, luxury cars, super luxury cars, and sports utility vehicles. Initially the most popular car model dominating the Car Market in India was the Ambassador, which however today gave way to numerous new models like Hyundai, Honda, Mercedes-Benz, BMW, Bentley and many others. Moreover, there are many other models of cars in the pipeline, to be launched in the car market in India. Some of the leading brands dominating the car market in India at present are Hindustan Motors, Reva Electric Car Co. Fiat India Private Ltd. , Daimler Chrysler India Private Ltd, Ford India Ltd. , Honda Siel Cars India Ltd. , General Motors India, Hyundai Motors India Ltd. , Skoda Auto India Private Ltd. , and Toyota Kirloskar Motor Ltd. Since the demand for foreign cars are increasin g with time, big brands like Mercedes Benz, Volkswagen, Aston Martin, Ferrari, and Rolls-Royce have long since made a foray into the Indian car market. Facts about Indian Car Market: Although the Indian automobile industry has come a long way since the deregulation in 1993, India does not rank well among its global eers in many respects, viz. , the contribution of the sector to industrial output, number of cars per person, employment by the sector as a percentage of industrial employment, number of months' income required to purchase a car, and penetration of cars. Figure:- Passenger vehicle stock per 100 people India is far behind from other countries with just 6. 9 cars per 100 persons, while Unites States has 76. 9 cars on per 100 persons. Among developing countries, Russia also stands ahead than India and China with 16. 3 cars per 100 persons.Two things that stunted growth of the Indian automobile industry in the past have been low demand and lack of vision on the part of the or iginal equipment manufacturers (OEMs). However, the demand has picked up after the liberalization of the regulatory environment, and global OEMs who enjoy scale economies both in terms of manufacturing and research and development (R;D) entered the Indian market. This has resulted in a significant shift in the way business is conducted by suppliers, assemblers and marketers. CHAPTER-4 SCOPE OF WORK SCOPE OF WORK: The scope of the study was limited to the Head office: at Hyderpora Byepass Srinagar, ; Not for * Regional offices: at Baramullah, Kupwara and * Recently started E-outlets: at Ganderbal, Bandipora, and Magam. This study will definitely help me in gaining the experience and getting the exposure of the Real Corporate World and lastly it will help me in achieving some mastery over the marketing. CHAPTER-5 OBJECTIVE OF THE PROJECT WORK OBJECTIVES OF THE PROJECT: 1. 1 PRIMARY OBJECTIVE: * To get familiar with ‘How the Corporate works’ * To study about the Organizati on climate. * To study the overall Business Process of Jamkash Vehicleades. To analyse the organisation’s current position in the competitive market. 1. 2 SECONDARY OBJECTIVE: * To gain the experience and get the exposure of the Real Corporate World. * To make the study a success for the organisation in bringing some positive change. * To forward the complaints of customers to Service Manager and CRM. * To know the expectations and suggestions of the customers towards improvements in the car and after sale service. * To know the satisfaction level of employees as well as customers of Jamkash Vehicleades. CHAPTER-6 RESEARCH METHODOLOGY 6. 1 WHAT IS RESEARCH?Research is creative work undertaken systematically to increase the stock of knowledge, including knowledge of humanity, culture and society, and the use of this stock of knowledge to devise new applications. It is used to establish or confirm facts, reaffirm the results of previous work, solve new or existing problems, sup port  theorems, or develop new  theories. A research project may also be an expansion on past work in the field. To test the validity of instruments, procedures, or experiments, research may replicate elements of prior projects, or the project as a whole.The primary purposes of   basic research are documentation,  discovery,  interpretation, or the  research and development  of methods and systems for the advancement of human  knowledge. Approaches to research depend on  epistemologies, which vary considerably both within and between humanities and sciences. There are several forms of research: scientific, humanities, artistic, economic, social, business, etc. 6. 2 MEANING: Research in common parlance refers to a search for knowledge. Research can also be defined as a scientific search for pertinent information on a specific topic.In fact, research is an art of scientific investigation. Some people consider research a movement from known to the unknown. It is actua lly a voyage of discovery. 6. 3 DEFINITION: A broad definition of research is given by Martin Shuttle Worth – â€Å"In the broadest sense of the word, the definition of research includes any gathering of data, information and facts for the advancement of knowledge. † Another definition of research is given by Creswell who states – â€Å"Research is a process of steps used to collect and analyse information to increase our understanding of a topic or issue†.It consists of three steps: Pose a question, collect data to answer the question, and present an answer to the question. The Merriam-Webster Online Dictionary defines research in more detail as â€Å"a studious inquiry or examination; especially   : investigation or experimentation aimed at the discovery and interpretation of facts, revision of accepted theories or laws in the light of new facts, or practical application of such new or revised theories or laws†. 6. 4 WHAT IS RESEARCH METHODOLOG Y? Methodology  is generally a guideline system for solving a problem, with specific components such as phases, tasks, methods, techniques and tools.It can be defined also as follows: 1. â€Å"the  analysis  of the principles of methods, rules, and postulates employed by a discipline† 2. â€Å"the systematic study of methods that are, can be, or have been applied within a discipline† 3. â€Å"the study or description of methods†. A methodology can be considered to include multiple methods, each as applied to various facets of the whole scope of the methodology. The research can be divided between two parts; they are qualitative research and quantitative research. 6. 5 RESEARCH PROCESS:Research is often conducted using the hourglass model structure of research. The hourglass model starts with a broad spectrum for research, focusing in on the required information through the method of the project (like the neck of the hourglass), then expands the research in the form of discussion and results. The major steps in conducting research are: * IDENTIFICATION OF RESEARCH PROBLEM * LITERATURE REVIEW * SPECIFYING THE PURPOSE OF RESEARCH * DETERMINE SPECIFIC RESEARCH QUESTIONS OR HYPOTHESES * DATA COLLECTION * ANALYSING AND INTERPRETING THE DATA * REPORTING AND EVALUATING RESEARCHThe steps generally represent the overall process; however they should be viewed as an ever-changing process rather than a fixed set of steps. Most researches begin with a general statement of the problem, or rather, the purpose for engaging in the study. The literature review identifies flaws or holes in previous research which provides justification for the study. Often, a literature review is conducted in a given subject area before a research question is identified. A gap in the current literature, as identified by a researcher, then engenders a research question. The research question may be parallel to the hypothesis.The hypothesis is the supposition to be tested . The researcher(s) collects data to test the hypothesis. The researcher(s) then analyses and interprets the data via a variety of statistical methods, engaging in what is known as  Empirical research. The results of the data analysis in confirming or failing to reject the  Null hypothesis  are then reported and evaluated. At the end the researcher may discuss avenues for further research. Methodology Under the methodology, the first challenge was to choose a framework and accordingly choose the other criteria like data sources and tools to collect the data. ) Framework Used for Organisational Understanding There are several frameworks, which can be applied to study organisation climate. Some of these are * Litwin ; Stringer, (1968)- organisational attribute approach * Schneider and Barlett (1968,1970)-individual attribute approach Litwin ; Stringer, (1968) has given a macro perspective of analysing the organisation. According to them, â€Å"Climate can be defined as the perc eived attributes of an organisation and its sub-systems as reflected in the way an organisation deals with its members, groups and issues†.The emphasis is on perceived attributes and the working of sub-systems. This frame work emphasises on motivational linkages and seems to be quite relevant for studying organisational climate. Litwin ; Stringer, (1968) Model: A brief†¦ The framework considers six motives relevant for organisational climate. 1. Achievement – this motive is characterised by concern for excellence competition against standards set by others or by oneself, the setting of challenging goals for oneself, awareness of the obstacles that might be encountered in attempting to achieve these goals, and persistence in trying alternative paths to one’s goals. . Influence – this motive is characterised by a concern for making an impact on the others, a desire to make people do what one thinks is right and an urge to change situations and develop p eople. 3. Control – this is characterised by a concern for orderliness, a desire to be and stay informed, an urge to monitor events and to make corrective action when needed, and a need to display personal power. 4. Extension – this is characterised by a concern for others, interest in super ordinate goals, and an urge to be relevant and useful to large groups, including society as a whole. . Dependency – This motive is characterised by a desire for the assistance of the others in developing oneself, a need to check with significant others (those who are more knowledgeable or have a higher status, experts, close associates and so on), a tendency to submit ideas or proposals for the approval, and an urge to maintain a relationship based on the other person’s approval. 6. Affiliation – this is characterised by a concern for the establishing and maintaining close personal relationships, and emphasis on friendship, and a tendency to express one’ s emotions.Schneider and Barlett (1968, 1970)-individual attribute approach Schneider and Barlett view organisational climate as perceptual as well as an individual attribute. Climate in this approach is viewed as summary or global perception held by individuals about their organisational environment. Some of them are encompassed by the work environment scale developed by Moos in 1994. It includes various broad dimensions like Involvement, Co-worker, Cohesion, Supervisor Support, Autonomy, Task Orientation, Work Pressure, Clarity, Managerial Control, Innovation, Physical Comfort and others.The summary perceptions of all the individuals taken together reflect an interaction between personal and organisational characteristics, in which the individual by forms climate perceptions. This paper basically tries to understand the organisation on the basis of individual attribute approach. b) Data sources and tools used 1. Primary Sources: Primary sources of data included interactions with C EO, regional managers, employees, field staff and telephonic interviews with ex-employees. Tool used: * Structured Questionnaire * Interaction with the EmployeesConducting Organisational Climate study required the preparation of a detailed questionnaire which could capture all possible areas of satisfaction and dissatisfaction of employees. For this I circulated questionnaires to all Jamkash Vehicleade’s employees and mentioned the objectives of my study. I highlighted some points which could help employees in knowing about the importance of organisational Climate study. This was to create awareness among the employees about the study being conducted and how important their participation is, to make the study a success for the organisation in bringing some positive change.The questionnaire included 24+12 questions on separate topics (Annexure 1- Part One ; Part Two). There were questions on a 5 point scale, where 1 was the least satisfaction level and 5 was the most satisfact ion level. There were also some open ended questions and objectives (Yes/No) questions. The questionnaire was tailor made to meet the needs of the organisation. Questions on HR issues formed major part of the survey. I personally met with all Jamkash Vehicleades employees requested them to fill it on the spot. Receptivity to participating in the survey varied tremendously.Since the process was confidential most of the employees still did not want to mention their names/ positions. However some of them freely gave their responses. To understand the organisation climate from a macro perspective I mostly interacted with the senior staff and CEO of the organisation. In order to understand the group dynamics I attended the various training programs organised at various clusters where I met many officials and beneficiaries and tried to get a holistic understanding of the organization in which few dynamic personalities were: Mr. Owais Ahmad Rather (Human Resource Manager)Mr. Mushtaq Ahmad Wani (Institutional sales Manager) Mr. Peer Firdous Ahmad (DGM Marketing ; Sales) Mr. Irfan Ahmad Parray (Sr. Marketing Manager) Mr. Sajjad Ahmad (Deputy General Manager, Marketing) and many distinguished personalities. In the process, personally I also met with all employees of the organisation and interacted with them. 2. Secondary sources: The major sources of secondary data were the documents and records of the organization, the annual reports and the literature review. CHAPTER-7 DATA ANALYSIS ; INTERPRETATION Part-I Business Process OfJamkash Vehicleades FOR SALES 1. Were the following things available at Jamkash Showroom? Tick Yes/ No. Particulars| Yes| No| Product Information:| 20| -| Price List:| 20| -| Broachers/ Catalogues:| 17| 3| Display Car:| 16| 4| Friendly Environment:| 14| 6| Proper Seating Arrangement:| 20| -| Interpretation: Overall maximum number of customers agree with the statement that all the things were available at Jamkash Showroom. It can be understood from the analysis that Jamkash is progressing and winning the hearts of the customers through new innovations and attractive tools. . Was the test drive of your car readily available at Jamkash? Options| Results| Yes| 12| No| 8| Total| 20| Interpretation: Out of the total sample size 60% said that the test drive of their vehicle was available at Jamkash Vehicleades. However, the remaining 40% had not taken a test drive. The reason being; they had purchased their vehicles during the time of protests and strikes in Kashmir Valley. So it was not possible to give a test drive of the vehicles freely. 3. Was the car delivered to you at the promised date and time? Options| Results| Yes| 17|No| 3| Total| 20 | Interpretation: Majority of the customers are happy for car delivery on time 85% of the customers agree with the statement. However only 15% don’t agree with this. The reason might be strikes and protests at the time of delivery of the vehicle. 4. How would you rate the overall Jamk ash’s Sales Executives ; Insurance Executives about product knowledge, behaviour, and approach till the delivery of your new car? Particulars| Results| | Excellent| 6| | Good| 11| | Average| 3| | Bad| -| | Very Bad| -| | Total| 20| | Interpretation:Overall maximum customers rated the Jamkash Staff and executives as good. Some rated them as excellent while some rated as average. 55% rated as Good, 30% rated as excellent, and 15% rated them as average. It can be imagined and realised that no customer rated the Jamkash executives as bad or very bad; it clearly states that the employees of Jamkash Vehicleades are very much experienced and knowledgeable without giving any chance of complaint to customer(s). 5. Do you think that the time taken for service / repair was sufficient / reasonable? Options| Results| Yes| 17| No| 3|Total| 20| Interpretation: Jamkash Vehicleades is considered as No. 1. Service provider in the whole valley. It is the only dealership in the whole valley that has its’ service centres in other districts also. So the organization has covered the maximum market of the valley. From the survey it was found that 80% of the customers were satisfied with the service of Jamkash Vehicleades. Exception is of only few customers which will not be considered. FOR SERVICE 6. At the time of the delivery of serviced car, was the Service Advisor present? Options| Results| Yes| 15| No| 5|Total| 20| Interpretation: After purchasing a vehicle, at the time of delivery, presence of service advisor is very important. He makes the customer aware about Do’s ; Don’ts and gives him all the necessary information about the service timings and generally trains him for minor repairs of the vehicle himself in case of emergency. 75% said that the Service Advisor was present at time of delivery. Only 25% do not agree with this. 7. Did you receive any phone call from Jamkash before and after servicing of your vehicle? Options| Results| Yes| 20| No| -| Total| 20| Interpretation:Jamkash Vehicleades is very much effective in follow-ups of the customers. It is one of the tools for Customer Retention. For that Jamkash customer care calls the customer before and after the service to make them aware about the servicing dates and other issues. From the data collected after survey it was seen that the customer follow-up process is 100% done fairly ; effectively at Jamkash. 8. Are you satisfied after servicing your car at Jamkash Vehicleades’ workshop? Options| Results| Yes| 16| No| 4| Total| 20| Interpretation: 80% of the customers are satisfied with the services of Jamkash Vehicleades.The reason behind that is: Jamkash is having qualified and experienced workforce in the concerned departments; Workshop, Body Shop as well as front office where claims are entertained. 9. How would you rate the overall Jamkash’s Workforce ; Service Supervisor/Advisor about product knowledge, behaviour, and approach till the delivery of your s erviced car? Particulars| Results| | Excellent| 7| | Good| 11| | Average| 2| | Bad| -| | Very Bad| -| | Total| 20| | Interpretation: Maximum customers of Jamkash rated the workforce and Service Advisor as good.Some rated them as excellent while some rated as average. 55% rated as Good, 35% rated as excellent, and 10% rated them as average. It clearly states that the workforce of Jamkash Vehicleades is very much experienced and educated in their field without giving any chance of complaint to customer(s). ? 10. Have you planned to repurchase a car from Jamkash Vehicleades in future again? Options| Results| Yes| 10| No| 10| Total| 20| Interpretation: As such every customer of Jamkash is satisfied with its Quality sale and Service. But the 50% of them have not decided to repurchase the new car from Jamkash only.The reason might be the best deigns and offers given by the competitors can deviate the attention of the customers from MARUTI products. 11. Any Complaints/ Suggestions: i Time taken for servicing the vehicle should be reduced. ii Approval of car loan should be done very quickly. iii Documentation Process should be done very fast. iv Some discounts and offers should be given also on services. v As such there is no problems with the servicing but the time taken is much so number of workers and mechanics should be increased to distribute the workload and get the customer’s car serviced quickly. i Complaints or grievances of the customers should be addressed and resolved immediately to save the precious time of the customers. Part-II Organizational Climate Study HR POLICY: Q. 1. The recruitment process at Jamkash Vehicleades is fair? Options| Results| Yes| 26| No| 4| Total| 30| Interpretation: The recruitment process at Jamkash Vehicleades is very fair as 87 % of the employees of the organization agree with the statement. Whereas from the 13% of the employees who were against the statement I asked the reason, they replied that the recruitment process t akes place on the personal reference basis in Jamkash.However from the survey it is clear that the major number of the employees is in favour of the statement and thus the recruitment process at Jamkash Vehicleades will be considered as fair. Q. 2. Have you been given the HR Manual, its hardcopy/ softcopy? Options| Results| HR Manual Given| 13| HR Manual Not Given| 17| Total| 30| Options| Results| HR Manual Read| 9| HR Manual Not Read| 21| Total| 30| Interpretation: From the survey it was seen that only 43% of the employees have been given the HR Manual whereas the major number of employees i. e. 7%, have not received the same. Among the receivers only 9 persons (30%) have read it and the rest 70% are not aware of it. Although the majority of the employees are not aware about the HR manual and the Rules therein but still I found the good Co-ordination and Co-operation among the employees and all the processes were going on very smoothly. It is because all the employees belong to rel igious families. Q. 3. Are you satisfied with your current working conditions in Jamkash Vehicleades? Options| Results| Yes| 19| No| 11| Total| 30| Interpretation:Jamkash Vehicleades has set its own example of its Quality Sale ; Service and has covered the maximum market share in the whole valley. It could be imagined that the employees of Jamkash are hardworking and dedicated. Survey has brought in front, the responses of the employees of Jamkash regarding their satisfaction level in the organization. 63% of the employees are satisfied with the current working environment of Jamkash Vehicleades. Whereas 37% of the employees reasoned their dissatisfaction that they are not satisfied with the salary and other benefits. Q. 4.I am aware about the insurance, income tax and provident fund policies of the organization: Options| Results| Yes| 22| No| 8| Total| 30| Interpretation: Maximum number of employees at Jamkash Vehicleades are very well aware about their insurance, income tax and pr ovident fund policies. As per the survey conducted it was found that 73% employees are aware about it and only 27% are not. The reason of the latter might be that they are new to the organization recruited recently and have not got enough information so immediately. Column1| Column2| 1. Strongly disagree| 6| 2. Disagree| 3| 3. Neither agree nor disagree| 4| . Agree| 13| 5. Strongly agree| 4| Total| 30| ENVIRONMENT: Q. 5. My work area offers me clean, comfortable, supportive and well organised working environment: Interpretation: 44% of the employees agree with the statement that their working environment is clean, comfortable and well organized. If we combine the above data we get that 57% are in favour of the statement and only 30% are against. Only 13% neither agree nor disagree with the statement that means they find their places clean and comfortable sometimes and sometimes not. Q. 6. My work environment is unclean and stressful: Ranking| Results| 1.Strongly disagree| 6| 2. Disa gree| 5| 3. Neither agree nor disagree| 9| 4. Agree| 5| 5. Strongly agree| 5| Total| 30| 66% disagree 66% disagree Interpretation: From the data it is clear that 66% of the staff disagree with the statement as they find their work place and surrounding environment clean, comfortable and unstressful. Jamkash Vehicleades has recruited the sweepers for every department who frequently clean the work area with the latest technological sweeping equipments. Also every employee takes it as his responsibility to keep his work area and whole department clean ; good-looking. Q. 7.Innovations/new ways of doing things are appreciated and liked by team leaders: Ranking| Results| 1. Strongly disagree| 2| 2. Disagree| 9| 3. Neither agree nor disagree| 4| 4. Agree| 10| 5. Strongly agree| 5| Total| 30| Interpretation: Innovation and New Ideas are the keys for the success and growth of any organization. Jamkash Vehicleades also consider employee’s suggestions and ideas as an asset for the benef it of the organization. After survey it was found that 50% of the employees agree that their proposals of new ways of doing things and innovative ideas are appreciated by the team leaders and senior management.Whereas only 37% of the employees disagree with the statement. 13% of the employees are neutral in their response. MANAGEMENT EFFECTIVENESS: Ranking| Results| 1. Strongly disagree| 3| 2. Disagree| 8| 3. Neither agree nor disagree| 2| 4. Agree| 12| 5. Strongly agree| 5| Total| 30| Q. 8. I can communicate easily ; effectively with senior management and forward my grievances/ complaints regarding my work: Interpretation: Communication means sending and receiving the information to and fro. The better the communication process the better would be the results thereafter.As if Jamkash Vehicleades has a very good communication system through which every employee can communicate with his colleagues and the senior management easily and forward his grievances / complaints. After the sur vey I also found that the maximum number of employees at Jamkash say that they can approach and communicate with the seniors easily in case of any difficulty. 57% agree with the statement, 37% disagree and only 6% are neutral. Q. 9. I am treated with respect by the management and acknowledge me for my contribution when organisations goals and objectives are achieved: Ranking| Results| 1. Strongly disagree| 4| 2. Disagree| 3| . Neither agree nor disagree| 5| 4. Agree| 11| 5. Strongly agree| 7| Total| 30| Interpretation: Respect is the key factor for job satisfaction in the organization. â€Å"Respect Others You Will Be Respected† is a true proverb, but in addition I want to say, â€Å"Respect Others and Get Things Done Easily†. If the seniors in the company give respect to their juniors/ subordinates they will in turn give more respect and better results afterwards and also will get satisfied with their job as their social need got fulfilled. Here at Jamkash Vehicleades also I found that each and every employee is being respected and honoured by the seniors.Not only this CEO Mr. Irfan Ahmad and General Manager Col. Ayoub Khan personally interact with the employees frequently and treat them with respect and honour. 60% of the employees of Jamkash Vehicleades agree that they are respected by seniors. Q. 10. Management keeps all the necessary resources ready for me at every time: Ranking| Results| 1. Strongly disagree| 4| 2. Disagree| 7| 3. Neither agree nor disagree| 5| 4. Agree| 11| 5. Strongly agree| 3| Total| 30| Interpretation: Management in Jamkash Vehicleades is very good and has satisfied the majority of employees’ population so far.The above data shows it clearly that 57% of the staff agree with the statement. Whereas, 36% of staff disagree and only 17% are neutral. COMPETENCY: Q. 11. I find my job Challenging: Ranking| Results| 1. Strongly disagree| 5| 2. Disagree| 3| 3. Neither agree nor disagree| 2| 4. Agree| 11| 5. Strongly agree| 6| Total| 30| Interpretation: Everybody wants to get a job that best suits him, in a well reputed company so as to satisfy his social and esteem needs. With such a vision and mission, Jamkash Vehicleades provides job opportunities for the local people.Majority of the people after selection found their job, work environment and the climate in the organization challenging ; on top level than other companies in the valley. 66% of the employees found their job as challenging; only 27% disagree with the statement. Q. 12. I have attended Staff Development Programmes

Henry James referred to TTOTS as a potboiler Essay

Henry James referred to ‘TTOTS’ as a potboiler. In light of this comment, explore the establishment of a simple ghost story in the prologue and first five chapters. Henry James stated that ‘TTOTS’ was a potboiler, meant only to be perceived as a simple ghost story which in the Victorian era was how it was originally accepted. However a more modern audience ay interpret the novella as something more. Relating back to the idea of a simple ghost story, the novella starts with a typical ghost story setting – ‘The story had held us, round the fire’ emphasised by the description of the house being ‘gruesome’ and it being ‘Christmas Eve’ informing us that it is night time. All are contributing factors to an ideal ghost story and all of these points start to build the tension and suspense up already within the first few lines. ‘Held us, round the fire’ tells us how they are clinging to this materialistic substance for comfort and warmth, typical connotations of fire. Use of language such as ‘dreadful’ and ‘terror’ increases this sense of a greater impending ghost story – that of which we hear about the Governess. Moreover this sets the mood and creates the atmosphere for the audience to fully appreciate the ‘horror’ of this ghost story. In addition, the idea of them telling ghost stories gives us an immediate impression that there is a ghost story awaiting the audience. The use of more dramatic language such as ‘for sheer terror?’ and ‘for dreadful – dreadfulness’ start the steep incline of suspense and tension we will feel throughout the story. The idea of authenticity throughout this novella is key for the audience to focus on. To increase this idea of the story being real, James uses a framed narrative to draw the reader in to believe that the tale is true. Overall the story could succeed without the prologue but with it, the audience is a lot more likely to proceed through the book with an idea or reality. The main character in the prologue, Douglas, tells the unnamed narrator and the rest of the group of a ghost story much worse than any that have been told. ‘If the child gives the effect of another turn of the screw, what do you say to two children – ?’ Obviously hinting that his tale contains two children, increasing the horror the audience are now sure that they are reading a simple ghost story. However this idea can be argued as we continue throughout the prologue and the first chapter. We learn that about the Governess, moreover, we learn Douglas’ opinion of her. ‘Is in old faded ink and in the most beautiful hand’. From this we can interpret that Douglas’ may be fond or possibly in love with the Governess making his opinion biased thus taking away from the reliability of the story. The use of characters in the prologue almost acts as a metaphor for the reader. ‘Everybody will stay!’ and ‘I will – and I will!’ could be used to represent how James wants the reader to react to reading the actual ghost story. Straight away in the first chapter we learn about how the governess suffered ‘a succession of flights and drops’. Already we start to suspect the volatility of her and the reliability of her tale which obviously argues against the idea of it being a simple ghost story and starts to lay down the foundation for the idea that there may be undercurrents of something more suspect. However her description of Bly is incredibly positive. ‘A lovely day’, ‘summer sweetness’ and ‘a friendly surprise’ are all used in one sentence and all are incredibly optimistic, giving us the idea that the governess is a very positive person. However she does seem to be very hyperbolic, describing the first child, Flora, as ‘one of Raphael’s holy infants’. Obviously this is taking it to extremes, which hints that this might not be the only thing that she is exaggerating throughout the novella. Towards the end of chapter one, she describes parts of the house with language such as ‘empty chambers’, ‘dull corridors’ and ‘crooked staircase’ al of which are very negative descriptions, however she immediately starts to describe the house as ‘a castle of romance’ and something from a ‘story book’. Moreover, as she is peppering her negative quotes with positive and vice versa massively showing her incredible volatility. This is a major idea that the rest of the story may be exaggerated or maybe not even true. This could also foreshadow her personality later on into the novella. Throughout the chapters the language of Mrs Grose becomes increasingly questionable. As an audience we are constantly told that she is ‘simple-minded’ however she sees to know a lot more than she is letting on. ‘Are you afraid he’ll corrupt you?’ This is odd as she is talking about Miles, a ten year old boy. This make the audience think, how can a young child corrupt a fully grown woman? Leading us on to thin she may be talking about somebody else. As we progress through the story we learn about the Governess’s sexual frustration toward the master. Accompanying this idea is that she sees the apparition of Peter Quint upon the tower. This is could imply that she is projecting her sexual frustration onto an imaginary figure as a release to wanting to see the master. ‘A charming story suddenly to meet someone’ and later ‘He did stand there!’ She only sees this figure stood there when she is imagining the master, a suspicious idea that the reader may look into. ‘The man who met my eyes was not the person I precipitately supposed’. This quote backs up my previous point of the projecting this idea of meeting the master on her walks. During these first few chapters we experience a reasonable amount of religious language, ‘Raphael’s holy infants’, ‘divine’ and ‘he has red hair’ these all imply ideas of how the plot is affected by the religious aspects of the Victorian era and their views on ghosts. As they did believe in ghosts and were mainly very religious, these ideas were accepted avidly and only increased any emotions felt within the Victorian reader as they progressed through the story. Overall, my personal views are that there are underlying psychological ideas in ‘TTOTS’ and that although it can be read as a straight ghost story, to fully appreciate the novella the reader must delve deeper and retrieve any obvious ideas that suggest more than just a typical ghost story. James uses a variety of techniques which make his characters seem a lot more emotional deeper than just a person who is afraid in a big house. However the idea of authenticity throughout does back up the point of it being a straight ghost story. I do believe that it is a mazed reader and can be open to a variety of interpretations.

Anorexia Nervosa

Anorexia Nervosa Explanation of Concepts: Anorexia Nervosa Anorexia nervosa is many times confused with the disease of bulimia. Many people are confused as to what the difference is between the two diseases. Let us settle this now so there is no further confusion. People with anorexia starve themselves, avoid high-calorie foods and exercise constantly. People with bulimia eat huge amounts of food, but they throw up soon after eating, or take laxatives or diuretics (water pills) to keep them from gaining weight. People with bulimia don't usually lose as much weight as people with anorexia. It is said that bulimia is the least fatal of the two diseases because bulimics are at least putting some kind of food into their body where is the victim of anorexia refuses to eat anything at all.Anorexia nervosa is a disorder characterized by deliberate weight loss, induced and/or sustained by the patient. Just as some of us develop cancer and other fatal diseases, some people develop the disease of anorexia nerv osa.A summary of the strategy Zucker et al. (2007) use...Those who develop this fatal disorder intentionally starve themselves or severely restrict their food intake. Some people feel that this isn't actually a disease, but in fact, it is just as much as a disease as cancer.Unlike many of the other diseases, anorexia nervosa is psychological. Most people perceive anorexia as an obsession that people have with being thin. The disease usually begins in young people around the time of puberty. "They lose a lot of weight, at least 15 percent below a young man/woman's normal body weight." (Rowan 1) They are terrified of gaining weight. Victims believe they are fat even when they are very thin. Food and weight eventually become an everyday obsession. The compulsiveness shows up in strange eating rituals or the refusal to eat in front of others. The ironic...

Analysis of Middlesex by Jeffrey Eugenides Essays

Analysis of Middlesex by Jeffrey Eugenides Essays Analysis of Middlesex by Jeffrey Eugenides Paper Analysis of Middlesex by Jeffrey Eugenides Paper Essay Topic: Chinatown Middle School The Bean Eaters Linsay Gonzalez Mrs. Bean AP English, Period 4 02 January 2010 Middlesex â€Å"Poseidon, enraged, caused Mino’s wife Pasiphae to be smitten with love for a bull. How the child of that union, Asterius, came out with a bull’s head attached to a human body†¦The Minotaur appeared†¦He growled; drums pounded; chorus girls screamed and fled. The Minotaur pursued, and of course he caught them, each one, and devoured her bloodily, and dragged her pale, defenseless body deeper into the maze† (Minotaurs, 108). Allusion Jeffrey Eugenides was born in Detroit, Michigan in 1960. His father was American but his grandparents were Greek and his mother was from Irish decent. He drew some of his own experiences and incorporated them into the novel to make it more realistic and credible (Keenan). There are a lot of similarities between the main character and Eugenides like both attended public school and then transferred to private. They both state that they attended to Stanford and as older men they fall in love with a Japanese-American woman (Bloomsbury). A remarkable connection is the Obscure Object. In an interview, Eugenides remarks that during college he and his friend were in love with a mysterious woman and they named her the Obscure Object (Weich). As a fourteen year old, Callie has a crush on a classmate whom she also calls the Obscure Object and she is the cause of Callie’s life to finally spiral out of control. Eugenides admits to placing himself in Callie’s shoes in order to make the next step (Weich). Imagery: It is 1922 and the Turks have invaded Greece. They take over Smyrna and are destroying everything in their path without compassion. Coming back from delivering a baby, â€Å"it didn’t occur to Dr. Philobosian that the twisted body he stepped over in the street belonged to his younger son. He noticed only that his front door was open. In the foyer, he stopped to listen. There was only silence†¦Toukhie was sitting in the sofa, waiting for him. Her head had fallen backward as though in hilarity, the angle opening the wound so that a section of windpipe gleamed†¦Dr. Philobosian took a step and slipped, then noticed a trail of blood leading down the hallway†¦ He followed the trail into the master bedroom, where he found his two daughters†¦Rose’s hand reached out toward her sister as though to adjust the silver ribbon across her forehead† (An Immodest Proposal; 60-61). The images it describes are gruesome and despairing. Just the idea of him not knowing that he stepped over his son without recognizing him is unbearable. This passage expresses a disturbing and melancholy tone. Disturbing because of the cold blooded way the soldiers killed them and melancholy because the doctor lost every single person he loved. Diction: Callie is spending a week with the Obscure Object in her summer home and during the night, instinct and desire take over her, motivating her to experiment with the emotions she’s been feeling. As she approaches the Obscure Object she reminiscences, â€Å"tiny muscles in my flank, muscles I hadn’t known I possessed, suddenly made themselves available. They propelled me millimeter by millimeter across the sheets. The old bedsprings gave me trouble. As I tried nonchalantly to advance, they called out ribald encouragement. They cheered, they sang. I kept stopping and starting† (The Gun on the Wall; 383). This passage contributes to theme. Callie thinks she is discovering her sexuality but she is really discovering her gender identity. The diction gives a tone of amusement and self-discovering. Syntax: When the Turks invaded Greece in 1922, they not only ransacked, raided, and vandalized the city but they also burned everything in their path. The omniscient Calliope points out that â€Å"the smell of things burning that aren’t meant to burn wafts across the city: shoe polish rat poison, toothpaste, piano strings, hernia trusses, baby cribs, Indian clubs. And hair and skin. By this time, hair and skin† (An Immodest Proposal; 57). First the author gives you a list of normal household things burning but instead of adding a comma after â€Å"Indian clubs† he ends with a period. This is to setup up a more important idea. The omniscient narrator says it with a casual tone and with the period there is a pause leaving a little doubt. It is to give a more lasting impact. By repeating the statement, the narrator has an assertive tone, affirming what is happening true. Characterization: Beginning- Over the summer of sixth grade, most of Callie’s classmates have â€Å"developed† but she doesn’t pay much attention assuming that her moment will arrive. A year later she is still the same and in an impetuous moment, a frantic Calliope throws â€Å"a tantrum-edged scream. Twelve-year-old feet running up the stairs, while Tessie called out, ‘don’t be so dramatic, Callie. We’ll get you a bra if you want. ’ Up into my bedroom, where after locking the door, I pulled off my shirt before the mirror to see†¦that my mother was right. Nothing! Nothing at all to hold up anything. And I burst into tears of frustration and rage† (The Mediterranean Diet; 288). This shows Callie as immature, confused, and with low self-esteem. At a young age, Calliope becomes enraged because she doesn’t understand why her body isn’t developing. She is perplexed and desperate because she is at an age when the only important thing is to belong. Middle- After discovering that she is a male and is offered a cosmetic surgery to be able to keep living as a girl, Callie or Cal, decides to run away and renounce that life. After almost a year of disappearing Cal reflects that â€Å"unlike other so-called male pseudo-hermaphrodites who have been written about in the press, I never felt out of place being a girl. I still don’t feel entirely at home among men. Desire made me cross over to the other side, desire and the facticity of my body†¦Biology gives you a brain. Life turns it into a mind† (Hermaphroditus; 479). At fourteen years old, Calliope has matured and understands what goes on in her body. He is able to make reflections on his decisions. Cal is brave because after running away not only does he worry about money, but also has to forget being a girl and learn the ways of men. He now takes responsibility of his actions instead of letting his parents choose who he will be. Cal is attempting to accept who he is. End: Cal has never had any real relationship because just when things were going to get serious he fled before any woman even got near to know the truth about him. With Julie he to a plunge. Cal remarks, â€Å"I was trying to keep up the banter. I was also taking off my clothes. So was Julie. It was like jumping into cold water. You had to do it without thinking too much. We got under the covers and held each other, petrified, happy† (The Last Stop; 514). Cal finally accepts himself as a male but with both male and female genitalia. He has not had surgery. He has accepted himself but he is afraid of rejections, of being seen as a monster, of being treated differently. With Julie, he has proved that he is finally at peace with his body. Tone: â€Å"Every morning a great wall of fog descends upon the city of San Francisco. It begins far out sea. It forms over the Farallons, covering the sea lions on their rocks, and then it sweeps onto Ocean Beach, filling the long green bowl of Golden Gate Park. The fog obscures the early morning joggers and the lone practitioners of tai chi. It mists up the windows of the Glass Pavilion. It creeps over the entire city, over the monuments and movie theaters, over the Panhandle dope dens and the flophouses in the Tenderloin. The fog covers the pastel Victorian mansions in Pacific Heights and shrouds the rainbow-colored houses in the Haight. It walks up and down the twisting streets of Chinatown; it boards the cable cars, making their clanging bells sound like buoys; it climbs to the top of Coit Tower until you can’t see it anymore; it moves in on the Mission, where the mariachi players are still asleep; and it bothers the tourists† (Gender Dysphoria in San Francisco; 468). At first all those commas set a tempo, but by the semicolons, it’s more like the fog is moving in faster and consuming the city in its vastness. It gives a cheerless and sullen tone. The imagery makes it look like everything is silent but the fog is making a silent commotion. It reminds me of â€Å"When You’re Gone† by Avril Lavigne. The slow tempo of the piano while she sings about the person missing, the pace gets faster as she talks about hope. The violin adds a melancholy tone but the guitar adds a tone of hope. Theme: After the Watergate Scandal is made public, and the Turks attack Cyprus, Milton and his friends argue that â€Å"America betrayed the Greeks†. In the heated debate â€Å"Milton shook his head. He lowered his chin aggressively and made a little sound, a bark of disapproval, deep in his throat. ‘We have to do whatever’s in our national interest. ’ And then Milton lifted his chin and said it: ‘To hell with the Greeks. ’ In 1974, instead of reclaiming his roots by visiting Bursa, my father renounced them. Forced to choose between his native land and his ancestral one, he didn’t hesitate† (Flesh and Blood; 363). Many immigrants believed that through effort and moral values the american dream could be achieved, but many found themselves renouncing their traditions and beliefs. Here, Milton has Americanized and rejects his ethnic background. It is all about money now, not about moral values. Callie and Ethan are both trying to find themselves, to prove that they are not â€Å"monsters†. Their families have a really rich history. -In the end, they find a purpose to keep on going, Julie and Ellen. -Both of their families are going for the American Dream, wealth. -Ethan renounces his moral values and Calliope renounces life as a female. -Callie’s father and Ethan both had very dutiful wives that trusted them. Callie and Ethan are both trying to find themselves, to prove that they are not â€Å"monsters†. Their families have a really rich history. -In the end, they find a purpose to keep on going, Julie and Ellen. -Both of their families are going for the American Dream, wealth. -Ethan renounces his moral values and Calliope renounces life as a female. -Callie’s father and Ethan both had very dutiful wives that trusted them. Memor able Quote: â€Å"Ecstasy†¦meaning not what you think. Meaning not euphoria or sexual climax or even happiness. Meaning†¦being driven out of one’s senses† (Flesh and Blood; 374). Works cited The Herculine Effort That Grew. Interview by Catherine Keenan. Webcitation. org. The Sydney Morning Herald, 19 Oct. 2002. Web. 1 Jan. 2011. webcitation. org/5onHI4JBj. Jeffrey Eugenides. Bloomsbury. com. Bloomsbury Publishing. Web. 1 Jan. 2011. bloomsbury. com/jeffreyeugenides. Jeffrey Eugenides Has It Both Ways. Interview by David Weich. Powells. com. Powells City of Books, 25 Oct. 2002. Web. 1 Jan. 2011. ; powells. com/authors/eugenides. html;.

Named Full Moons - The Twelve Named Full Moons of the Year

Named Full Moons - The Twelve Named Full Moons of the Year There are typically twelve named full moons every year,  according to the Farmer’s Almanac and many sources of folklore. These names are geared toward northern hemisphere dates for historical reasons having to do with northern hemisphere observers. The full moon is one of the phases of the Moon and is marked by a fully lit Moon in the night sky. January The first full moon of the year is called the Wolf Moon. This name comes from the time of year when the weather is cold and snowy and in some places, the wolves run in packs, prowling for food. This is also called the Moon after Yule since it occurs after the December holidays.   February This months full moon is called Snow Moon. This name was used because, in much of the north country, this month has the heaviest snowfalls. It has also been called the Full Hunger Moon because bad weather kept the hunters out of the fields and that often meant a lack of food for their populations.   March Early springtime welcomes the Worm Moon. This name recognizes that March is the month when the ground begins to warm in the northern hemisphere, and the earthworms return to the surface. Sometimes this one is called the Full Sap Moon because this is the month when people tap their maple trees to make syrup. April The first full month of northern hemisphere spring brings the Pink Moon. It salutes the return of the ground flowers and mosses and the continued warming weather. This Moon is also called the Full Fish Moon or the Full Sprouting Grass Moon.   May Since May is the month when people see more and more flowers coming, its full moon is called Flower Moon. It marks the time when farmers traditionally plant corn, which leads to Corn Planting Moon.   June June is a time of strawberries coming ripe, so this months full moon, Strawberry Moon, is named in their honor. In Europe, people also called this one the Rose Moon, for the flower that comes into full bloom this month.   July This month brings the Buck Moon, named for the time that buck deer start to sprout their new antlers. This is also the time when fishing was best. Some people also called this the Full Thunder Moon for the frequent storms.   August Late summer in the northern hemisphere brings the Fruit or Barley Moon. August is universally a time to begin the harvest north of the equator and so this months full moon commemorates that. It Some people also called this the Full Sturgeon moon, in honor of the fish.    September Harvest Moon  or Full Corn Moon is one that gets a lot of interest for farmers around the world. In the northern hemisphere, September has always marked the harvest period for some of the most important food grains. If conditions are right, the farmers can work under the light of this moon until well into the night, thus getting more food stored for the winter.   Through most of the year, the Moon rises each day about 50 minutes later than the day before. However, when the September equinox approaches (it occurs around September 22, 23, or 24th each year), the difference in  rising  times drops to about 25 to 30 minutes. Farther north, the difference is 10 to 15 minutes. This means that in September, the Full Moon that rises close to the equinox could be rising close to (or even after) sunset. Traditionally, farmers used those extra minutes of sunlight to put more work in on harvesting their crops. Thus, it gained the name Harvest Moon, and it can occur  anytime  between September 8 and October 7. Today, with advances in farming, and the use of electric lights, the extra minutes of light arent as important. Yet, we have kept the name Harvest Moon to refer to the full moon that occurs closest to the September equinox. This full moon may be more important to some for religious purposes. (See   Pagan/Wiccan  and   Alternative Religions) October Hunters Moon or Blood Moon occurs this month. ​It marks the time for hunting the fattened deer, elk, moose, and other animals that can be used for food. The name harkens back to societies where hunting to stock up food for the winter was important; most notably, in North America, the various native tribes could more easily see animals in the fields and forests after the harvests were brought in and the leaves had fallen from the tree. In some places, this moon marked a special day and night of feasting.   November Beaver Moon occurs in this very late autumn month. In the past, when people hunted beaver, November was thought to be the best time for trapping these furry animals. Since the weather turns cold in November, many people often called this a Frosty Moon, too.   December Cold or Long Nights Moon comes as winter is ushered in. December marks the time of year when the nights are longest and days are shortest and coldest in the Northern Hemisphere. Sometimes people have called this the Long Night Moon.   Its important to remember that these names served a useful purpose helping early people, particularly Native Americans and other cultures to survive. The names allowed tribes to keep track of the seasons by giving names to each recurring full moon. Basically, the entire month would be named after the full moon occurring that month. Although there were a few differences between the names used by different tribes, mostly, they were similar. As European settlers moved in, they began to use the names as well.   Edited and expanded by Carolyn Collins Petersen.

Verdict Of The Coroner's Inquest Essay Example | Topics and Well Written Essays - 2000 words

Verdict Of The Coroner's Inquest - Essay Example a dependent position." (Matthews, 2010) The law does draw a distinction between neglect and the negligence While essentially accidental, a failure by caregivers was the actual causative agent. The medical staff failed in their essential duties towards this patient, but health care was provided although the proper precautions were not taken to ensure that the prescribed treatment was administered correctly. It is noteworthy that the specialist pharmacist stated that no single person w as completely responsible for the death, in the capacity of sole culprit. ?he system was in place, not wholly effective.There were mistakes made by several parties. Yet it is clear that the mistaken dosage was clearly an error, per the professional diagnosis by Dr. R, where he described the dispensation of the medication as 'glaringly wrong', and a 'huge aberration.' Furthermore, investigations of medical findings pertaining to nodular sclerosing Hodgkin's disease will reveal that the condition is not in variably fatal. (van Spronsen et al., 2000) The inevitability of J's death is not to be taken for granted with absolute certainty. While a doctor had predicted the patient's present status to most likely result in mortality, the death of this individual was not unavoidable from this condition, nor should the consequences of his demise be viewed as less severe, on account of J's age or health status. Even should the physician's estimate of 27 months have been accurate, negligence is still apparent, and the patient was not entirely beyond hope. And while the Dr. has noted that J's condition was terminal, with a 27 month probable lifespan based on medical precedent for others suffering from nodular sclerosing Hodgkin's disease, the five-year survival rate ranges from 90 to 60%, depending upon... This essay analyzes that there are no apparent incentives that would suggest the error to be the result of deliberate action on the part of the patient, or on the part of the pharmacist. Thus negligence contributed to the accidental death of the patient, J. in the absence of actual malice, or evidence of deliberate denial of care and the narrative verdict is warranted in the case of J.  This essay analyzes that there are no apparent incentives that would suggest the error to be the result of deliberate action on the part of the patient, or on the part of the pharmacist. Thus negligence contributed to the accidental death of the patient, J. in the absence of actual malice, or evidence of deliberate denial of care and the narrative verdict is warranted in the case of J.   The purposes of this inquest require an exhaustive summary of the circumstances surrounding the death of the patient, ways in which that death might have been prevented and contributing factors. This verdict has a ttempted to give a factual account of the demise of J, in the absence of deliberate, premeditated actions that were intended to cause death. This would also C exclude the deliberate withholding of sustenance or treatment. The narrative is an accounting of events and contributing factors, but it is not appropriate in this instance to make a definitive attempt to assign blame in the criminal sense. The pharmacy staff could have double checked their assumptions. The chief pharmacist could have ensured that those under him operated in accordance with the proper protocols. Nurses at the rest home should have had an opportunity to at least question the dosage, should any of them have been familiar with the standard dosages of this sort of chemotherapy. The principal pharmacist should in all probability face sanction, but his actions were not deliberate, and an attempt was made to provide care albeit grossly incorrect.